GraphicBiz are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at support [at] graphicbizgroup [dot] co [dot] uk.
Our Contact details:
6 Cherry Walk Chanterhill Enniskillen Fermanagh BT74 4BJ United Kingdom
Phone: 0845 094 5590
Fax: 028 6644 8050
Email: support [at] graphicbizgroup [dot] co [dot] uk
VAT Number 810 3861 56
|Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click "Add to Cart"on any items that you wish to buy. After you have finished your selections, click on "Checkout"and you will be asked for a few details that we need to be able to complete your order.|
1. Goods will normally be dispatched within 3-10 working days of order placement, unless stated below. In the event that an item is out of stock we may substitute it with a similar product or a product of greater value.
2. We use either Royal Mail or An Post for the shipping of Goods.
3. We reserve the right to decide the Postal provider, the respective delivery times are: Royal Mail 1st Class 1-4 working days and An Post 2-6 working days.
4. In the event that the postal company isn't able to deliver the Goods, the Goods will be held at you local postal depot for a further 5 days. During this time you must contact your local depot and arrange re-delivery (any additional costs to be incurred by you) or arrange collection from your local depot. If you do not contact your local depot during this time your Goods will be returned to us. If you request that the Goods be re-shipped after they have been returned to us, we reserve the right to charge any additional carriage costs incurred.
5. In the event that you wish to change the delivery address after the Goods have been dispatched we reserve the right to charge any additional carriage costs incurred.
6. In the event of a postal or courier delay, deliveries may take longer to be delivered. All deliveries should be made within 30 days, if this is not the case, we will dispatch another item to you via a different provider. We are not liable for the delay of your item(s).
Should we get confirmation of a delay, we will contact you outlining the situation and will keep you updated. If you require more information please contact us and we will be happy to assist.
|Back Orders In the event that an item is out of stock we may substitute it with a similar product or a product of greater value.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero providing your Exemption number .|
|Credit Card Security All credit card processing is handled by SagePay / Paypal. They are approved by all High Street Banks due to their high secure 128bit encrytion. SagePay / Paypal are integrated into our site and all Credit Card information is processed by them, GraphicBiz do not get to see your card details.|
|Guarantee We guarantee your satisfaction. If there's a problem with any product supplied by us, please let us know within 7 days and we'll make things right.|
|Reaching Us If you need to reach us, please email us via support [at] graphicbizgroup [dot] co [dot] uk|
GraphicBiz do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for payment and goods delivery purposes
All content on this website is Copyrighted to GraphicBiz (c) 2003 - 2013. All trademarks of Colop, other companies are of their respected owners.
Custom produced and personalized items cannot be returned unless there is a defect in the product or we made an error in the personalization. Contact us via support [at] graphicbizgroup [dot] co [dot] uk with any problems.
All stamps can contain text and/or images